Shipping Policy
Shipping methods, delivery timelines, costs, and order tracking for products and services purchased on D4Dent.
Last Updated: July 9, 2026
This Shipping Policy applies to orders placed on the D4Dent platform (operated by D4dent LLP, the "Platform Owner") and explains how physical products purchased from sellers / merchants listed on the platform are shipped, what delivery timelines you can expect, how shipping costs are determined, and how you can track your order. By placing an order on D4Dent, you agree to the terms described on this page.
Shipping Methods & Associated Costs
The orders for users are shipped through registered domestic courier companies and/or speed post only. The applicable method depends on the seller, product type, and delivery location.
Registered domestic courier partners
Orders are shipped through registered domestic courier companies such as BlueDart, DTDC, FedEx India, DHL Express, Professional Courier, and similar authorised carriers.
Cost: Shipping charges, if applicable, are calculated based on product weight, delivery pin code, and the seller / merchant listed on the platform. The exact shipping fee is shown on the product page and at checkout before you complete payment.
India Post / Speed Post
For certain locations or lighter shipments, orders may be dispatched through India Post (including Speed Post) at the seller's discretion.
Cost: Applicable postal charges are included in the shipping fee displayed at checkout, or the order may qualify for free shipping when offered by the seller.
Digital services (no physical shipment)
Services such as teleconsultation appointments, subscriptions, and other digital offerings do not require physical delivery.
Cost: No shipping charge applies. Access details or booking confirmation is sent to your registered email address and is visible in your D4Dent account.
If shipping cost(s) are levied by the seller or the Platform Owner (as the case may be), the same is non-refundable once the order has been dispatched, except where a refund is approved under our Refund & Cancellation Policy.
Estimated Delivery Times
Order Processing
Orders are shipped within 5 business days from the date of order confirmation and/or payment, or as per the delivery date agreed at the time of order confirmation, whichever is later.
Transit & Final Delivery
After dispatch, delivery typically takes 3 to 7 business days within India, depending on the courier partner, destination pin code, and service level selected. Metro and tier-1 cities generally receive orders sooner; remote areas may take longer.
Factors That May Affect Delivery
- Seller / merchant processing and dispatch time (typically within 5 business days from order confirmation and payment).
- Delivery pin code and whether the address is serviceable by the selected courier or postal service.
- Product availability, stock confirmation, and any verification required before dispatch.
- National holidays, local festivals, weather conditions, or courier / postal network disruptions.
- Remote or non-metro locations may require additional transit time beyond standard estimates.
The Platform Owner shall not be liable for any delay in delivery by the courier company or postal authority. Delivery of all orders will be made to the address provided by the buyer at the time of purchase. Incorrect or incomplete addresses may result in failed delivery or additional delays.
Order Tracking Options & Instructions
You can track the status of your order at any time using the following methods:
- Sign in to your D4Dent account and open "My Orders" from the shop section of your dashboard.
- Select the relevant order to view its current status (e.g. confirmed, processing, shipped, delivered).
- Once the order is shipped, the courier name and tracking number (AWB) will appear on the order details page.
- Use the tracking number on the respective courier's or India Post's official tracking website to monitor transit updates.
- You will also receive email notifications at your registered email address when the order is confirmed, shipped, and delivered.
- If tracking information is not visible within the expected dispatch window, contact our support team with your order ID.
Delivery of our services will be confirmed on your email ID as specified at the time of registration. For physical products, a delivery confirmation is updated in your account once the courier marks the shipment as delivered.
Delivery Address & Service Areas
We currently ship physical products to serviceable pin codes across India. At checkout, enter your complete delivery address including house / building number, street, landmark, city, state, and PIN code. Orders cannot be redirected to a different address after dispatch without courier approval.
Shipping Support & Helpdesk
For any issues related to shipping, delivery delays, or tracking, please contact our helpdesk:
We aim to respond to shipping-related queries within 2 business days.